Return Policy for Mallshoes Store Purchases

Contact Customer Service
Before initiating a return, please contact our customer service team for confirmation and detailed instructions.

Eligibility for Returns
Items can be returned within 30 days, provided they are in their original, unused condition and packaging.

Shipping Fee Policy
Please note that the initial shipping fee (for packages up to 1kg) will not be refunded and will be deducted from your return.

Return Address
Our customer service team will provide you with the return address upon confirmation of your request.

Refund Processing Time
Refunds will be processed within 5 business days after receiving and inspecting the returned items.


For any questions or assistance, we’re always here for you!

MALLSHOES Customer Service
Email: SUPPORT@MALLSHOES.CO.IL